FAQ

We sell a variety of sizes and orientations (portrait and landscape). The sizes range from 800×480 pixels to 2560×1600 pixels. 

For the downloadable files from our displayed Galleries, we use JPG/JPEG.

For Custom Work the following file types can be requested:

BMP, PDF, PNG, and PSD

We place copyright meta data within the image file. This allows us to prove prove ownership and copyright. 

You can order here » Custom Work Order Form

You can read the full details of the Personal Use Licence on this page Personal Use Licences

You can read the full details of the Commercial Use Licence on this page Commercial Use Licences

Generally, your licence is not transferable. There are a few exceptions:

1. If  you are a freelancer / agency using the item for a single end product for one client. The licence would in effect be transferred to the client.
2. If you sell the single instance of an end product, such as a website installation. The licence would in effect be transferred to the new owner.
3. If you are using the item as part of an on-demand “create-your-own” service where you purchase a separate licence on behalf of the customer for each individual end product they make. Each licence would in effect be transferred to the customer.

In all of these cases, be sure to point the client / customer / recipient to the licence terms and delete the item from your own systems.

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 Permitted Use of Our Written Content

In simple terms, the main difference is that under the Personal Use Licence, your End Product (incorporating the item you’ve licensed) subject to exclusions in the Licence conditions,  can be distributed for free. However, under the Commerical Use Licence your End Product subject to exclusions in the Licence Conditions can be sold. Of course, if it was all that simple, we’d have a one sentence licence, so please do read the licences and the rest of these FAQs for more details!

There is no restriction on the use of the images apart from the condition that they cannot be used to make money. Also, we do require that if you include any of our images in blogs or websites, that you credit us with the image and provide a link back to it’s source on this website.

• Credit Cards
• PayPal
• Stripe

No we do not. Our use of Third Party Payment providers means that all transactions occur away from this site.

We cannot answer that without further information. We will quote once you have submitted an order for Custom Work. A deposit will be required once an order is placed.

This will be on a case by case basis. If you are wanting to query before purchasing please contact us via the Contact  page.

We will make Special Offers and make Discounts available only to Subscribed Customers. You can subscribe on the form on the right of the footer of the website.

This applies to Downloaded Digital Files. Due to the nature of the Item being purchased and our inability to prove beyond a doubt in a dispute that you have an item, we do not offer refunds. In the case of claiming to not have received the Item, we will arrange to manually issue you the Item if the download fails. We will only offer the Item that was originally purchased and not exchange that Item for another Item.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

• you don’t want it after you’ve downloaded it;
• the item did not meet your expectations;
• you simply change your mind;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;
• you ask for goodwill; or
• you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

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